World Nomads Review: Best Travel Insurance Provider NZ?

If you’re a New Zealander heading overseas soon you’d be a fool to skip on buying travel insurance. While it may seem like an excessive addition to your relatively cheap holiday, it can and will save financial life. Today we’re looking at our World Nomads review.

There are so many stories of young people renting scooters in Thailand or Bali, only to crash into a lorry because they have no idea how to actually use one or had too many buckets in the bar and end up needing $250,000 worth of treatment and payment must be made up front.

Do you really want your friends or relatives to have to fork out their life savings or start a Gofundme page to save your life? Is it worth the $150 you could have spent buying an insurance policy.

A recent study found that 1 in 3 kiwi’s still don’t think they need travel insurance. Others think that their credit card policy will cover them but again it’s hardly worth it.

Having a certificate of an insurance policy in your purse or wallet will ensure your treatment can start as soon as possible. In a scooter accident, life and death is a matter of hours.

Heading overseas without insurance is a BIG RISK.

Now that I have your attention, you definitely don’t need to spend up large on travel insurance but you generally get what you pay for. If it’s too cheap, there’s a reason for that.

Budget policies may make your policy a lot cheaper but often don’t cover you for life threatening accidents, adrenaline sports, repatriation, accidental death and even stolen property.

If you’re given an option it’s always better to choose the all inclusive option.

World Nomads Review

I’ve been using World Nomads for the last seven years.

world nomads review nz

They are the only New Zealand insurer that will allow you to take out a policy for longer than 90 days. Travelling for one year? You can extend your policy multiple times.

For pricing we’ve used a two week trip to Philippines (1st July – 14th) with the same dates and an NZ residence, aged 27.

To show you the pricing on extras we’re going to do one sky dive.

World Nomads Policy

World Nomads is the only travel insurance provider that will cover you after you’ve left New Zealand. Did you forget to buy your policy before you left? You won’t be able too with other insurance providers.

World Nomads is the New Zealand backpacker insurance provider of choice as you can buy a standard policy and extend it multiple times up to 12 months.

You definitely don’t need to buy what you think you’ll need with them until you actually need too. After spending 12 months in Thailand they were a pleasure to deal with.

Over the last ten years I’ve taken out a number of policies and World Nomads were the only one that allowed us to extend our policy without returning to New Zealand.

Their two policies include, ‘Standard’ and ‘Explorer’. Personally we recommend the ‘Explorer’ policy if you’re heading further than Australia which has good health care.

If you’re planning on doing anything extreme such as sky diving, rafting, dirt biking or bungee jumping then you must pay a premium surcharge. Currently they offer three levels of risk (0,1,2). For example sky diving is currently level 2 and can add $$ to your policy.

Don’t be a fool and go sky diving on a standard policy. If an accident does happen, your claim will be likely be declined.

World Nomads standard cover includes $4,000 of personal goods but if you’re travelling with expensive equipment such as video cameras or surfboards then you’ll need to add to your level of cover.

World Nomads Pricing

The main difference between the two plans are the explorer offers unlimited overseas medical expenses and cancellation costs whereas standard is caped at $3.5 million and $3,500.

For many backpackers this could be an option to save money. I have used the standard plan in the past but never had to make a claim.

Explorer plan also gets you additional benefits such as therapies, out of pocket hospital expenses such as better food and accidental death. You may also claim up to $10,000 on theft or damage as well as cover for hijackings and car rental.

Both offer a high level of personal liability including $1 and $2.5 million respectively. Students may find the loan repayment beneficial if ever needed to be claimed.

Personally if you’re not on a tight budget I’d choose the Explorer policy.

World Nomads Premium Addons

We added our sky dive one jump to see what the extra fee would be and this came to a premium of $88.50 (correct June 3rd 2019).

As you can see most adventure sports aren’t covered in the standard premiums and if you have an accident you won’t be covered so make sure you don’t skip over this section.

Our total policy for the explorer plan came to $177.00.

Given the dangers that you’ll potentially encounter overseas, especially if you rent a scooter or go out on an adventure tour this is pretty reasonable.

World Nomads Claims Process Review

During a recent trip to the Philippines we actually had to make a claim with World Nomads and it was very straight forward.

While sick, unable to move from the bed, we called them using their international phone number which was answered promptly and asked which hospital we could go too under our policy and were told any hospital is fine, just keep the receipts and take photos.

Upon arrival at the hospital, as foreigners we were seen too within a few minutes and advised not to continue our trip down to Oslob. We were told to book a hotel near the hospital which was $100 per night.

Bummed out at losing our flights to the next island, 3 nights hotel, return boat trip and of course the cost of the hotel in Cebu we submitted our travel claim when we got back to New Zealand online which took no more than 20 minutes.

World Nomads asked us to upload our receipts, include dates and proof we had not been refunded for any of our non-refundable tickets. This last part was the most difficult, especially as airlines don’t often answer their emails.

We were unable to get confirmation the flight wasn’t refunded but uploaded our tickets which clearly stated, ‘non-refundable fare.’

After four weeks we had a reply and the claim was submitted which took a further two months to receive our money back.

You need to allow up to 90 days to get your claim processed and returned. This is pretty standard among NZ travel insurers.

We received a full refund for everything we had to book in the emergency including all the prepaid expenses, hotels and flights that we couldn’t use.

I have to say the entire process with WorldNomads was painless and although it took a while to get the money into our bank account, there were minimal issues.

Situations You Need Travel Insurance

It should be obvious by now that every traveller should get travel insurance. Here are some common examples kiwi’s can expect to experience travelling overseas.

  1. Lost baggage.
  2. Delayed or cancelled flights
  3. Accidents
  4. Stolen luggage or possessions
  5. Accidental death
  6. Family emergencies forcing return
  7. Emergency dental
  8. Accidents and treatment
  9. Personal liability such as injuring someone else
  10. Entire trip cancellation.

World Nomads Verdict

This is probably the best travel insurance provider in New Zealand and offers a 24x7x365 support number, the ability to submit claims online and reasonable pricing. They are one of the few providers that allow you to take out cover after leaving the country and extending cover on the road and they even donate a % of your premium to charity.

Well done, World Nomads

World Nomads coupons do not exist. Don’t fall for those coupon scammers on Google that claim to offer 50%. They simple do not exist and will recommend alternatives.

Now you know what our take on our world nomads australia review is, you should checkout our other guides.